Customer Terms of Service

These Customer Terms of Service (the Terms) are a binding agreement between Imagnify Innovations, which provides the ImyHR service (ImyHR, we, us or our), and the person or organisation accepting them (Customer, you or your).

If you create or administer an account for an organisation, you confirm that you have authority to bind that organisation. If you do not have that authority, do not accept these Terms for it. These Terms apply to the website, application, screening tools, reports, integrations and related support we provide as the Service.

An order form or enterprise agreement signed by both parties may add to or replace parts of these Terms. If documents conflict, the signed order form or enterprise agreement controls, followed by these Terms and then the policies incorporated here.

You must provide accurate account information, keep it current, and protect login credentials. Accounts are for authorised users aged 18 or older and may not be shared outside your organisation. You are responsible for activity by your users and for assigning appropriate roles and permissions.

Tell us promptly at support@imagnifyinnovations.comif you suspect unauthorised access. We may ask for information reasonably needed to verify an account or an administrator’s authority before acting on a sensitive request.

ImyHR helps recruiting teams extract information from CVs, compare candidates with role criteria, generate screening summaries, and collect team feedback. The Service is a decision-support tool. Its scores, rankings, explanations and recommendations are generated using software and artificial intelligence and may be incomplete or wrong.

Fairness and non-discrimination. ImyHR applies fairness instructions to every screening request, directing the model to assess evidence of capability and to disregard age, gender, marital and family status, religion, caste, region, disability, pregnancy, photographs and native-language signals. Rubrics are built from role criteria you supply, and the product screens phrasing that would introduce a discriminatory requirement. These are controls on how the assessment is produced; they are not a certification that any particular outcome is unbiased, and we do not represent them as one.

We deliberately do not detect “AI-written” CVs. Tools that claim to do so misclassify writing by people who do not have English as a first language at materially higher rates, which in Indian hiring would fall hardest on candidates from non-English-medium education. We treat that as an unacceptable trade and have declined to build it. ImyHR checks documents for verifiable facts about the file — embedded hidden text, tampering, internal inconsistency — and never infers authorship from writing style.

Your obligations. Indian law places the duty of non-discrimination on the employer, not the tool: Articles 14, 15 and 16 of the Constitution, the Rights of Persons with Disabilities Act 2016, and the equal-remuneration provisions of the Code on Wages 2019, among others. You are responsible for meaningful human review of every rejection, for keeping your own hiring records, and for telling candidates that automated screening forms part of your process where you are required to.

You must use qualified human review before making hiring, rejection, compensation or other employment decisions. You remain responsible for the role criteria you enter, the weight you give each factor, the accuracy and fairness of each decision, and compliance with employment, equality, anti-discrimination and record-keeping laws. ImyHR does not make employment decisions on your behalf and does not provide legal, HR or professional advice.

We may improve, update or discontinue Service features. If a change materially reduces the core functionality of a paid plan during its current billing period, you may contact us to discuss a reasonable remedy.

Customer Data means information you or your users submit to the Service, including CVs, candidate records, role criteria, notes and feedback. You retain your rights in Customer Data. You give us a limited, worldwide licence to host, copy, process, transmit and display it only as needed to provide, secure, support and improve the Service and to meet our legal obligations.

You confirm that:

• you have a lawful basis and all necessary permissions to provide Customer Data to us;
• your privacy notices explain the screening and technology used where the law requires;
• Customer Data is relevant to legitimate recruitment or workforce purposes;
• you will not upload sensitive information that is unnecessary for those purposes; and
• your instructions to us do not violate law or another person’s rights.

As between the parties, Customer determines why and how candidate and employee information is used, and ImyHR processes it on Customer’s documented instructions to deliver the Service. Our Privacy Policy explains our separate handling of account, billing, security and website information.

Plan features, included credits, seat minimums and tax-inclusive prices are shown before purchase. Paid subscriptions are billed in advance on a recurring monthly basis unless an order form says otherwise. You authorise our payment provider to charge the selected payment method for recurring fees, taxes and approved purchases.

One screening credit is used when one CV is screened. Monthly plan credits reset at the end of the applicable billing period and do not roll over. Purchased top-up credits do not expire while the account remains active, but are not money, cannot be transferred between customers, and have no cash value. We may correct a credit balance affected by error, refund, chargeback, fraud or abuse.

You are responsible for approved seats and purchases made by your administrators. Except where our Cancellation & Refund Policy or applicable law says otherwise, fees already paid are non-refundable.

A paid subscription renews automatically for successive billing periods until cancelled. You may cancel through workspace billing settings or by contacting support. Cancellation stops future renewal and normally takes effect at the end of the period already paid for; access and plan entitlements continue until then.

Upgrades, downgrades and seat changes may take effect immediately or from the next billing period as shown before confirmation. If payment fails, we may retry the charge, restrict paid features or move the workspace to an available free plan after reasonable notice.

You and your users must follow our Acceptable Use Policy. You may not misuse the Service, interfere with its operation, access it unlawfully, use it to discriminate unlawfully, or submit content you have no right to process. We may investigate suspected violations and take proportionate steps to protect candidates, customers, the Service and third parties.

Each party may receive non-public business, technical or commercial information from the other. The receiving party will use it only for this agreement, protect it using reasonable care, and disclose it only to personnel and service providers who need it and are bound to protect it. These duties do not apply to information that is public without breach, already lawfully known, independently developed, or lawfully received from another source.

We use reasonable technical and organisational safeguards designed to protect Customer Data. No online service is completely secure, and you remain responsible for secure devices, credentials, permissions, exports and copies made outside ImyHR.

We and our licensors own the Service, software, design, documentation, models, trademarks and all related intellectual-property rights, excluding Customer Data. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription for your internal business purposes.

If you give us suggestions or product feedback, you allow us to use it without restriction or payment, provided we do not identify you publicly without permission. We may create and use aggregated or de-identified information that cannot reasonably identify Customer, its users or candidates to operate, secure, analyse and improve the Service.

The Service relies on third-party hosting, authentication, storage, communications, payment and AI infrastructure. Their services may be subject to separate terms, experience outages, or change. We remain responsible for our obligations under these Terms when we use providers on our behalf, but we do not control services you independently connect or choose to use.

We may suspend access when reasonably necessary to address a security risk, unlawful use, material breach, overdue payment, harm to the Service or a legal requirement. Where practical, we will give notice and an opportunity to resolve the issue. We may terminate for a material breach that is not cured within 15 days after notice, or immediately where the breach cannot be cured or continued access creates serious risk.

You may stop using the Service at any time and may cancel a paid plan as described above. On termination, access ends and we may delete Customer Data according to the retention settings, our Privacy Policy and law. Export information you need before access ends. Terms that by their nature should continue, including payment, confidentiality, ownership, disclaimers, liability and dispute provisions, survive termination.

Each party warrants that it has authority to enter this agreement. We warrant that we will provide the paid Service with reasonable skill and care. If we breach that warranty, your primary remedy is for us to re-perform the affected Service or, if that is not reasonable, to refund the prepaid fees for the materially affected period.

Except for express promises in these Terms and rights that cannot legally be excluded, the Service is provided “as is” and “as available.” We do not guarantee uninterrupted operation, that every CV will parse correctly, that outputs will be accurate or unbiased, or that using the Service will produce a particular hiring or business result.

Neither party is liable for indirect, incidental, special, punitive or consequential loss, or for lost profits, revenue, goodwill or data, arising from these Terms, to the extent permitted by law. Each party’s total liability arising from the Service will not exceed the fees Customer paid or owed for the Service during the 12 months before the event giving rise to the claim.

These limits do not apply to payment obligations, fraud, wilful misconduct, breach of confidentiality, infringement or misappropriation of the other party’s intellectual property, Customer’s unlawful use of candidate information, or liability that law does not allow a party to limit.

Customer will defend and indemnify ImyHR and Imagnify Innovations against third-party claims, losses and reasonable costs arising from Customer Data, Customer’s unlawful hiring practices, Customer’s breach of the Acceptable Use Policy, or use of the Service in violation of law or another person’s rights. We will promptly notify you and allow you to control the defence, and we will provide reasonable cooperation. You may not settle a claim in a way that admits fault by or imposes obligations on us without our written consent.

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Before filing a formal claim, each party will give written notice and try in good faith for 30 days to resolve the dispute through an authorised representative. If it remains unresolved, courts of competent jurisdiction in India will have jurisdiction, subject to any mandatory law that applies.

Nothing here prevents either party from seeking urgent injunctive relief to protect data, security, confidentiality or intellectual-property rights.

We may update these Terms to reflect legal, security or Service changes. We will post the new effective date and give reasonable advance notice of a material change, such as through the Service or by email. A material change will not apply retroactively. Continued use after it takes effect means you accept the updated Terms; if you do not agree, you must stop using the Service and cancel before renewal.

Neither party is responsible for delay caused by events beyond its reasonable control. You may not assign these Terms without our consent, except with a merger, reorganisation or sale of substantially all relevant assets; we may assign them as part of such a transaction. If a provision is unenforceable, the rest remains effective. Failure to enforce a provision is not a waiver. These Terms and incorporated policies are the entire agreement about the Service unless the parties sign another agreement.

Legal notices to us must be sent to support@imagnifyinnovations.com. We may send notices to the account email, through the Service, or by another reasonable electronic method.