Cancellation & Refund Policy

This Policy applies to self-serve ImyHR subscriptions and credit top-ups purchased through the Service. A signed order form or enterprise agreement may contain different cancellation or refund terms and will control for that purchase. Nothing in this Policy limits a refund or remedy that cannot be excluded under applicable law.

Paid subscriptions renew automatically and are billed in advance for each monthly billing period. An authorised workspace administrator may cancel through billing settings or contact support. Cancellation stops the next renewal; it does not normally reverse the current charge.

After cancellation, the paid plan remains available until the end of the period already paid for. The workspace may then move to an available free plan, and paid-only limits or features may change. Export information you need before the paid period ends.

Subscription and top-up purchases are generally final once the paid period or credits are made available. We will, however, review a refund or billing correction request for:

• a duplicate or clearly incorrect charge;
• a payment taken after a cancellation should have become effective;
• a purchased plan or credit pack that was not delivered because of an ImyHR error;
• a material Service failure for which a reasonable fix or service credit is not available;
• an unauthorised transaction reported promptly and supported by reasonable evidence; or
• a refund or remedy required by applicable law.

A change of mind, failure to cancel before renewal, unused time, unused monthly credits, candidate screening results, or dissatisfaction with an AI-generated output does not by itself qualify for a refund. We may still offer a fair discretionary remedy based on the circumstances.

Monthly plan credits reset at the end of each billing period, do not roll over and cannot be exchanged for cash. Purchased top-up credits do not expire while the account is active, but are also not money and are not transferable between customers.

If we refund a top-up or related charge, the corresponding unused credits will be removed. If those credits have already been spent, we may deduct the used value from the refund, reverse an equivalent balance, or decline a discretionary refund. Fraudulent reversals or chargebacks may lead to account restriction under the Customer Terms.

Email support@imagnifyinnovations.com as soon as possible, preferably within 7 days after the charge. Include:

• the account email and workspace name;
• the charge date, amount and plan or credit pack;
• the Razorpay payment or transaction reference, if available; and
• a short explanation and any non-sensitive evidence.

Do not email full card numbers, passwords, one-time passwords or banking credentials. We may ask an account owner or administrator to verify the request before changing a subscription or issuing money.

We aim to acknowledge a complete request within 3 business days and communicate the outcome within 10 business days, although provider, bank, fraud or legal checks may take longer. An approved refund is sent through the original payment method where possible. Razorpay, the bank or card network controls when the amount appears after we initiate it.

We may provide a corrected charge, replacement credits, service credit, extension or partial refund when that more fairly addresses the issue. We will explain the proposed remedy before applying it where a choice is needed.

Please contact us before opening a bank or card dispute so we can investigate quickly. This does not remove any right to dispute an unauthorised or incorrect payment with your provider. If a chargeback is opened, we may share relevant subscription, usage, cancellation and communication records with Razorpay and financial institutions to respond to it.

We may update this Policy for future purchases. The version in effect when a charge was made will normally apply to that charge, unless a later version is more favourable or law requires a different result. Material changes will be posted with a new effective date.